Privacy policy

Privacy Policy

Last Updated: July 14, 2026

This Privacy Policy descriSbes how Dellore (referred to as "the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we act as the "Data Controller" of your personal information.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: IP address, web browser version, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Order Information: Name, billing address, shipping address, payment information (processed securely through our payment gateways), email address, and phone number.

  • Customer Support Information: Any information you provide when contacting our support team.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes:

  • Processing payments and fulfilling orders (including arranging for shipping and providing you with invoices and/or order confirmations).

  • Communicating with you and screening our orders for potential risk or fraud.

  • Providing you with information or advertising relating to our products or services, when in line with the preferences you have shared with us.

3. Legal Basis for Processing (UK GDPR)

If you are a resident of the United Kingdom, we process your personal information under the following legal bases:

  • Performance of a Contract: When processing is necessary to fulfill an order or a service you have requested.

  • Your Consent: Where you have given clear consent (e.g., for marketing cookies or newsletter subscription).

  • Legitimate Interests: To protect our business from fraud, improve our services, and maintain security.

4. Sharing Personal Information and International Transfers

To fulfill your orders and run our store, we share your personal information with trusted third-party service providers.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: [https://www.shopify.com/legal/privacy](https://www.shopify.com/legal/privacy).

  • Stripe: We use Stripe as our primary payment gateway. Your payment details are processed directly by Stripe in an encrypted environment. We do not store your credit card details on our servers. You can read Stripe’s privacy policy here: [https://stripe.com/privacy](https://stripe.com/privacy).

  • Fulfillment Partners: Since we operate a curated global shipping model, your shipping details (name, address, phone number) are securely shared with our logistics and fulfillment agents (including postal and courier services in China and the Royal Mail in the UK) solely to deliver your package.

  • International Data Transfers: Because our hosting (Shopify) and global supply chain are located outside the UK, your personal information will be transferred and stored outside the United Kingdom (including to Canada, the United States, and China). We ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your data.

5. Cookies

We use cookies to power and improve our Site (including remembering your actions and preferences, and running analytics). For detailed information about the cookies we use and how to opt-out, please interact with our Cookie Consent Banner or manage your preferences directly on our Site.

6. Your Rights Under UK GDPR

If you are a resident of the United Kingdom, you have the following rights regarding your personal data:

  • The right to access: You can request a copy of the personal data we hold about you.

  • The right to rectification: You can request that we correct any inaccurate information.

  • The right to erasure ("Right to be Forgotten"): You can request that we delete your personal data under certain conditions.

  • The right to restrict or object to processing: You can object to us processing your data for direct marketing.

  • The right to data portability: You can request that we transfer your data to another organization.

To exercise any of these rights, please contact us at care@dellore.co.uk.

7. Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless and until you ask us to erase this information. We retain certain transaction records to comply with legal, tax, and regulatory requirements.

8. Contact Us & Complaints

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

  • Email: care@dellore.co.uk

  • Business Name: Dellore

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO), at [https://ico.org.uk](https://ico.org.uk).