Política de privacidade

Privacy Policy

Last updated: July 2026

Dellore ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or make a purchase from our website, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Dellore is an online retailer operating in the United Kingdom. For the purposes of data protection law, Dellore is the data controller of your personal data. You can contact us regarding any privacy matter at care@dellore.co.uk.

Information We Collect

Information you provide to us:

  • Name, billing address and delivery address
  • Email address and telephone number
  • Payment information (processed securely by our payment providers — we do not store full card details)
  • Order history and correspondence with our customer care team

Information collected automatically:

  • IP address, browser type and device information
  • Pages viewed, time spent on site and referral source
  • Cookies and similar tracking technologies (see "Cookies" below)

How We Use Your Information

We use your personal data for the following purposes and on the following lawful bases:

  • To process and fulfil your orders (performance of a contract) — including payment processing, delivery and returns
  • To communicate with you about your order (performance of a contract) — order confirmations, dispatch notifications and customer service
  • To send marketing communications (consent) — only where you have opted in; you may unsubscribe at any time via the link in any marketing email or by contacting us
  • To improve our website and services (legitimate interests) — analytics, fraud prevention and site security
  • To comply with legal obligations (legal obligation) — such as tax, accounting and consumer protection requirements

Sharing Your Information

We never sell your personal data. We share your data only with trusted third parties who help us operate our business, including:

  • Shopify Inc. — our e-commerce platform, which hosts our website and processes orders
  • Payment providers — to process transactions securely
  • Delivery and logistics partners — to dispatch and deliver your orders
  • Marketing and analytics providers — where you have consented to cookies or marketing

Some of these providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement (IDTA), in accordance with UK GDPR requirements.

Cookies

We use cookies to keep your basket working, remember your preferences, analyse site traffic and, with your consent, deliver relevant advertising. You can manage or disable cookies through your browser settings, though some site features may not function correctly without them.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described above, including satisfying legal, accounting and tax requirements. Order records are typically retained for six years in line with UK tax legislation.

Your Rights

Under the UK GDPR, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — ask us to correct inaccurate or incomplete data
  • Erasure — ask us to delete your data in certain circumstances
  • Restriction — ask us to limit how we use your data
  • Data portability — receive your data in a structured, machine-readable format
  • Object — object to processing based on legitimate interests or for direct marketing
  • Withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, email us at care@dellore.co.uk. We will respond within one month.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Security

We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption on all pages of our website and secure, PCI-compliant payment processing.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

For any questions about this Privacy Policy or how we handle your data, please email us at care@dellore.co.uk